Last updated: 11 June 2026
1. Scope
The website primarily offers free educational content about morning and evening rituals. This policy applies to any optional paid resource we may offer in the future, such as a downloadable guide. Where no paid product is offered, no payment is taken and no refund is required.
2. Your statutory rights
This policy is in addition to your rights under applicable consumer law, including the New Zealand Consumer Guarantees Act and, where relevant, EU consumer protection rules. Nothing here limits rights that cannot be excluded by law.
3. Eligibility for a refund
If you purchase a paid digital resource, you may request a refund where:
- The resource was not delivered or could not be accessed due to a fault on our side.
- The resource was materially not as described.
- You request a refund within 14 days of purchase and, for digital downloads, before substantial use, in line with your statutory rights.
4. How to request a refund
To request a refund, contact us with your order details and the reason for your request. Please include the date of purchase and the email address used:
- Email: callme@detoxificationiu.world
- Phone: +64 4 499 2050
5. Timelines
We aim to acknowledge refund requests within 5 business days and, where a refund is approved, to process it within 14 days. Refunds are issued to the original payment method.
6. Exceptions
Refunds may not be available where a downloadable resource has been fully accessed or used after you expressly agreed to immediate delivery and waived a cancellation period, to the extent permitted by law.
7. Contact
For any question about this policy, contact the Owner:
- Detoxificationiu
- Level 6, 15 Customhouse Quay, Wellington 6011, New Zealand
- Phone: +64 4 499 2050
- Email: callme@detoxificationiu.world